It does not open Visio!
The add-in simply doesn't work! I have a paid subscription to Visio and when I try to "open in web", I get an error message that says the following. How can I fix this?
That didn't work
We're sorry, but xxxxxx@yyyyyyyy.com can't be found in the
yyyyyyyy-my.sharepoint.com directory. Please try again later, while we try to automatically fix this for you.
Here are a few ideas:
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If that doesn't help, contact your support team and include these technical details:
Correlation ID: 4037819f-b0a5-0000-5533-7380b97731e6
Date and Time: 10/6/2020 9:17:24 PM
URL: https://yyyyyyyy-my.sharepoint.com/personal/xxxxxxyyyyyyyyycom/_layouts/15/doc2.aspx?sourcedoc={968B5892-EF1F-4F33-A01C-9487127D585B}&file=Drawing 1.vsdx&action=view&mobileredirect=true
User: xxxxxx@yyyyyyyy.com
Issue Type: User not in directory.
Ananth Swaminath
shared this idea
1 comment
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Could you please check that the user you are trying to open the file with have access to the Visio file? This error usually come when the file is created (or shared) by one user and second user who do not have access to the Visio file is trying to access it.
This link should help - https://answers.microsoft.com/en-us/msoffice/forum/all/were-sorry-but-cant-be-found-in-sharepoint/f4b546f8-36ca-4a13-a51a-4c6b7e4d0092
