David Ormandy
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Thank you for reporting this feedback. Could you please provide the session id so we can investigate further? Without session id, we can’t help much.
To get session id go to ‘…’ → ‘About’ → ‘Diagnostic’. Please copy paste and send the session id to ‘tellvisio @ microsoft.com’.
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Excel 365 OfficePro stalled when tried to download template did not seem to recognize sign in to my microsoft account